What to Do If Your Vehicle Gets Damaged During Auto Transport?

Auto transport is generally a safe and reliable method for transporting vehicles over long distances. However, despite the best precautions, accidents and damages can occasionally occur during the shipping process. If you find that your vehicle has sustained damage during auto transport, it's essential to take immediate action and follow the appropriate steps to ensure proper resolution. This article provides a guide on what to do if your vehicle gets damaged during auto transport.

1. Document the Damage

Upon receiving your vehicle, thoroughly inspect it for any visible damage. Take detailed photographs from various angles, capturing any scratches, dents, or other issues. It's crucial to document the damage as evidence for insurance claims and to compare with the vehicle's condition before transport.

2. Note the Damage on the Bill of Lading

The bill of lading is a legal document that outlines the condition of your vehicle before and after transport. If you discover any damage, make sure to note it on the bill of lading before signing it. Be specific and detailed in describing the damage to ensure accurate documentation.

3. Contact the Auto Transport Company

Notify the auto transport company immediately about the damage you discovered. Provide them with a detailed description of the damage and share the photographic evidence you collected. It's important to maintain open communication with the company throughout the process and follow their instructions regarding next steps.

4. Review the Insurance Coverage

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Review the insurance coverage provided by the auto transport company. Most reputable companies offer cargo insurance to protect against damage or loss during transport. Familiarize yourself with the coverage limits, deductibles, and any specific claims procedures outlined in the policy.

5. File an Insurance Claim

If your vehicle has sustained damage, file an insurance claim with the auto transport company. Contact their claims department and follow their instructions for submitting the necessary documentation, including the photographs, bill of lading, and any other relevant information they require. Be prepared to provide a detailed account of the damage and the estimated cost of repairs.

6. Obtain Repair Estimates

Obtain repair estimates from reputable auto repair shops or dealerships. Submit these estimates to the auto transport company's claims department as part of your insurance claim. Ensure that the estimates are comprehensive and detail all necessary repairs to restore your vehicle to its pre-damaged condition.

7. Seek Legal Advice if Necessary

If you encounter difficulties in resolving the damage claim or if the auto transport company refuses to cooperate, you may want to consider seeking legal advice. Consult with an attorney experienced in transportation or consumer protection law to understand your rights and explore potential legal recourse.


Discovering damage to your vehicle after it has been transported can be frustrating and stressful. However, by taking prompt action, thoroughly documenting the damage, and following the proper procedures, you can increase the likelihood of a satisfactory resolution. Remember to maintain clear communication with the auto transport company, file an insurance claim, and gather all necessary evidence to support your case. With patience and persistence, you can work towards repairing the damage and achieving a fair outcome.

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